Gates will open at 13:00, with the music starting at 15:00. We are currently scheduled to end at approximately 22:30 on both days.

Set times will not be available until the week of the event. There will be no readmission to the event should you leave at any time during the day.

N.B. All times are subject to change.

There will be plenty of food stalls at the edges of the arena, catering to a wide variety of tastes. Soft Drinks, beer, cider, wine, champagne (by the glass) and a range of wines and cocktails will be available all day at the various bars.

You may bring soft drinks in plastic or paper containers 500ml or under as well as food for personal consumption.

The following items are not permitted in to the site:
1. Chairs, tables, barbeques, prima-stoves etc.
2. Alcohol
3. Glass or cans
4. Food hampers/cool boxes

If you are collecting your tickets from the box office, please note this is located next to the Festival entrance in Hyde Park.The box office will be open from 10am on the day of the event and tickets will be sold on the day, subject to availability.

If you are collecting tickets, please bring with you your booking confirmation and the card used to pay for the tickets.

To collect your tickets, you will need to take with you the booking confirmation email and the credit or debit card used to make the purchase.

If you are collecting tickets that were paid for by someone else, please ensure you bring with you a letter of authority:

Letters of Authorisation must include the following information as standard:

Full name and address of customer booking tickets
Customer’s telephone number
Booking reference number
Event name
Event date
Venue
Number of tickets purchased
Name of person collecting tickets
Details of type of ID that the person collecting the tickets will provide when they are collecting
Last 4 digits of the payment card used to make the booking

You may receive your tickets up to seven days prior to the event. Should you not receive them by then, please call Ticketmaster on 08701535353.

Ticketfast tickets should be emailed to customers soon after your purchase is completed.

Conditions of sale:

This ticket is issued on behalf of the organisation responsible for the performance or event shown on the face including the promoter and venue and is subject to the terms and conditions indicated on this ticket or displayed on the premises. Purchasers should note that this ticket is sold by an agent for the organisation responsible for the event, and details of the organiser/promoter are available on request from authorised ticketing agents. Purchase and possession of this signifies agreement to the following conditions:

1. This ticket is issued subject to the rules and regulations of the site owners, operators and management.
2. It is a licensing condition that every person entering the event site must have a valid ticket.
3. Ticket holders are required to carefully check their tickets in advance of their visit; mistakes may not be rectified on the day.  Tickets should be retained at all times during the event.
4. The event promoter reserves the right to refuse entry of the ticket holder to the event site. Customers found to be causing damage to the site, the site infrastructure, causing harm to any other person on site or in breach of these conditions will be subject to prosecution.
5. The event promoter reserves the right to search all persons and personal property and refuse admission to, or eject from, the site any person who refuses to be searched by a security official.
6. Any person found to be behaving in a manner deemed unsociable or potentially dangerous will be ejected from the festival site without refund.
7. This ticket is not transferable. No money will be refunded or tickets exchanged after purchase unless the event is cancelled. In the event of cancellation, the promoter’s sole obligation and liability shall be to offer a ticket for an alternative performance by the relevant artist, if available, or a full refund of the face value of this ticket. No other claims will be entertained.
8. No readmission.
9. No tickets may be used for competitions, promotions or hospitality packages without the written consent of the event promoter.  Any ticket re-sold or transferred in such a manner will become voidable and the holder may be refused admission or ejected from the site.
10. Admission to the site and performance is at the ticket holder’s own risk. Neither the promoter nor the site management shall be held liable for any injury or damage sustained within the site.
11. Ticket holders give their express consent to the use of their actual or simulated likeness in connection with the production, exhibition, advertising or exploitation of any film, video and/or audio recording of this event and/or any element thereof in any/all media throughout the world.
12. Unauthorised photography or use of recording equipment is prohibited. No audio, audio visual or cinematographic devices shall be brought in to the site.
13. The event promoter reserves the right to make any change whatsoever to the act programme owing to any unforeseen or unavoidable cause.
14. Neither the venue nor the promoter can accept responsibility for lost or stolen property.
15. This event is not suitable for young children. Adults must accompany all children under the age of 16.
16. This festival takes place outdoors. Customers are advised to wear appropriate clothing and footwear and protection against potential inclement weather.
17. Strobe lighting may be used during the festival.
18. With the exception of special assistance dogs, no animals are permitted onto the site.
19. Only buy official merchandise from identified vendors within the event site. For further help on the day, please refer to the on-site information desk.
20. No trading without the prior consent of the promoters.
21. Customers are not permitted to create cordoned off areas anywhere on site.
22. No illegal substances may be brought in to the festival site – any found will lead to prosecution.
23. Fireworks, smoke canisters, offensive weapons or other similar articles are not permitted within the site, and any person in possession of such articles may be refused entry or ejected.  Items with an open flame (e.g. candles, garden fires, barbeques, gas/paraffin lamps) will not be permitted on site.
24. Strictly no camping.
25. WARNING – Prolonged exposure to loud noise may cause damage to your hearing.

The possession of this ticket shall constitute an acceptance by the holder of these conditions and imply an undertaking on the part of the holder to observe them.  In the event of any breach of these conditions, the event promoter reserves the right to cancel this ticket and retain any monies paid therefore.

Other than the provisions advertised at the point of sale, customers are required to address any special needs by contacting the event organisers in advance of their visit, as the event promoter may not be able to provide those needs without notice. Please either email access@hardrockcalling.co.uk or call 01217679729 for further information.

FOOD AND DRINK

Food and drink will be available for purchase at the event. No food or drink will be provided free of charge.

You may bring soft drinks in plastic or paper containers 500ml or under as well as food for personal consumption.

The following items are not permitted in to the site:
1. Chairs, tables, barbeques, prima-stoves etc.
2. Alcohol.
3. Glass or cans.
4. Food hampers.

For VIP hospitality, please visit www.livenationexperience.co.uk

www.hardrockcalling.co.uk

Should you have a question that is not answered here, please email us on info@hardrockcalling.co.uk

From North London: 6, 7, 10, 16, 52, 73, 82, 390, 414
From South London: 2, 36, 137, 436
From West London: 9, 10, 14, 19, 22, 52, 74, 148, 414

To get to Hard Rock Calling, start at  tfl.gov.uk/journeyplanner

Visit for door-to-door directions and a free downloadable map.

Trying to get to the festival/event in an environmentally friendly way, but still want to do more?   Donate a few pence to offset the carbon emitted by travelling to the festival/event:

Climate change is a pressing global issue. Nevertheless, there are things that we can all do.

We are committed to encouraging and providing more sustainable transport options to Hard Rock Calling, and would advise all fans to travel to and from the event using public transport where possible.

We would also like to offer customers the opportunity to offset their unavoidable carbon emissions associated with travelling to this event.

If you would like to participate in this scheme, there is an option to add 40p to your order on the shipping page. The figure of 40p represents the average per person CO2 emissions associated with audience travel to and from the concert. It was deduced using results of transport surveys and transport modelling along with approved DEFRA conversion figures. The funds will purchase Gold Standard Voluntary Emissions Reductions (VER's) from Emission:Statement who also support UK based environmental organisations to promote the solutions to climate change 'locally' as well as 'globally'.

Emission:Statement was established following repeated requests for high quality and transparent carbon offset from clients across the music industry.  Music artists and organisations who had carried out considerable carbon reduction, wanted to offset their remaining unavoidable business, travel and event emissions.

The Gold Standard is an independent, transparent, internationally recognized benchmark for ‘high quality’ energy efficiency or renewable energy projects. Our offset meets strict sustainable development criteria as validated by independent UN accredited bodies. Gold Standard is also the only offset supported by Friends of the Earth, Greenpeace and WWF.

For more information on the offset scheme go to www.emissionstatement.co.uk

All disabled customers are welcome at Hard Rock Calling in London, but as it is a greenfield site there are sections of the arena that have uneven ground meaning that sometimes, access is difficult. Stewards however, will be around to assist. 

You will have:

• Access via a specific entrance that leads to the viewing platform for the Main Stage.
• Accessible, suitable toilets in the arena that will be cleaned regularly.

Live Nation have now brought all disabled customer ticket sales in-house. 

We now have a Disabled Customers hotline number that patrons can call when booking tickets to reserve a place on the platform. It is 0121 767 9729

Disabled customers will be provided with one free ticket for their helper, where required. Should additional helper tickets be required, please call the disabled access ticket line on 0121 767 9729 or email access@hardrockcalling.co.uk

For "Club" or “VIP” Experience packages, please call 020 7009 3484 to discuss your requirements.